Refund policy

Return Eligibility
We have a 30-day return policy.
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:

  • In the same condition as received
  • Unworn and unused
  • In its original packaging with all tags
  • Accompanied by proof of purchase (order confirmation or receipt)

How to Initiate a Return
To start a return, contact us at support@wolvir.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos of the product (in case of damaged or defective item)

We will review your request and respond within 24 to 48 hours with return instructions.

Important: Any item returned without prior request will not be accepted.

Return Shipping Costs
Return shipping costs are the customer's responsibility, unless the item is:

  • Defective
  • Damaged
  • Incorrect

We recommend using a tracked shipping service, as we cannot guarantee receipt of your return.

✔ In case of error or defect:
We will provide a prepaid return label at no cost.

Damaged, Defective, or Incorrect Items
Please inspect your order upon reception.
If you notice an issue, contact us immediately at support@wolvir.com with:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging (if applicable)

We will send a replacement free of charge or issue a full refund (including shipping costs).

Exchanges
We offer free exchanges for size or color changes (subject to availability).
To request an exchange:

  • Contact us at support@wolvir.com
  • We will provide instructions
  • Once the returned item is received, we ship the new product

If the product is no longer available:
A refund or store credit will be offered.

Non-Returnable Items
The following items cannot be returned:

  • Worn or used items
  • Items without original tags or packaging
  • Final Sale items
  • Gift cards
  • Personalized products

Refunds
After receiving and inspecting your return, we will notify you by email.

If approved:

  • The refund will be processed to your original payment method within 5 to 10 business days
  • An additional 5 to 10 business days may be required depending on your bank
  • Original shipping costs are non-refundable (except in case of error or defective product)

If more than 15 business days have passed, contact us at support@wolvir.com

Store Credit
You may choose store credit instead of a refund.

  • Valid on the entire store
  • No expiration date

Partial Refunds
A partial refund may be applied if:

  • The product shows signs of use
  • The return is made after 30 days
  • Packaging or tags are missing

🇪🇺 Right of Withdrawal (European Union)
In accordance with European legislation, you have 14 days to cancel or return your order without justification.
Conditions:

  • Unused product
  • With tags
  • In original packaging

Return shipping costs remain your responsibility, except in case of defect or error.

Late or Missing Refunds
If you have not received your refund:

  • Check your bank account
  • Contact your bank or credit card company
  • Processing times may vary

If the issue persists, contact us at support@wolvir.com

Address
5830 E 2nd St Ste 7000
Casper, WY 82609
United States

Questions
For any questions, contact us at:
support@wolvir.com
We will be happy to help.